1. How to cancel
A workspace admin can cancel from Settings → Subscription → Cards and invoices in the app, which opens the customer portal run by our payment provider, Paddle. You can also email hi@carpuse.com and we'll cancel for you.
Cancelling stops the next renewal. You keep full access until the end of the period you already paid for; after that the workspace locks. Your data stays in the locked workspace, and you can export it or ask us to delete it.
2. 14-day full refund
If you ask within 14 days of any payment (the first payment or a renewal, monthly or yearly), we refund that payment in full. No questions asked.
- Request a refund by emailing us, or by contacting Paddle through the link on your receipt.
- Refunds go back to the original payment method. Banks usually show them within 5–10 business days.
- After 14 days, payments are not refundable, but you can cancel at any time to stop the next renewal.
- Prorated charges for seats added during a period follow the same rule.
- Where the law gives you more rights, those rights apply.
3. Free trial
The 30-day trial is free and needs no card, so there is nothing to cancel or refund. If you start a subscription during the trial, it begins right away and the 14-day refund applies to that first payment.
4. Who processes refunds
Our order process is conducted by our online reseller Paddle.com, which is the Merchant of Record for all our orders and handles returns and refunds. See Paddle's Buyer Terms and our Terms of Service.
Questions about this page? Write to us through the contact page.