Terms of Service

These Terms of Service (“Terms”) are an agreement between Carpuse (“Carpuse”, “we”, “us”) and the person or organization that creates an account or uses the service (“Customer”, “you”). If you accept these Terms on behalf of a company, you confirm that you are authorized to bind that company.

Carpuse is offered to businesses only. It is not intended for consumers or for use by anyone under 18.

Carpuse is a web-based revenue platform for marketing, sales and customer success teams, including a customer database, pipeline, health scores, renewals, documents, campaigns, rules and the Revenue Assistant (together, the “Service”). We may improve, change or add features. If we remove a feature that is material to your use, we will tell you in advance.

• You must give accurate information when you sign up and keep it up to date.
• You are responsible for the people you invite to your workspace and for what they do in it. Workspace admins control members and permissions.
• Keep your password safe. Tell us right away if you think your account has been accessed without permission.

New workspaces get a free trial of 30 days with every feature for up to 5 people, owner included. No payment details are required. When the trial ends, the workspace is locked until a subscription is started. Your data is kept while the workspace is locked, unless you ask us to delete it or we delete inactive trial workspaces as described in our Privacy Policy.

Subscriptions are priced per user (seat) and billed monthly or yearly in advance, at the prices shown on our pricing page at the time of purchase. Prices exclude VAT and sales tax.

Subscriptions renew automatically at the end of each billing period for the same period and number of seats, until cancelled. Adding seats during a period is charged pro rata for the rest of that period. We will give you at least 30 days' notice of any price change, which applies from your next renewal.

Revenue Assistant usage is included up to the monthly allowance described on the pricing page. Unused allowance does not carry over. Extra usage packs are available with an active subscription.

Our order process is conducted by our online reseller Paddle.com. Paddle.com is the Merchant of Record for all our orders. Paddle provides all customer service inquiries related to payment and handles returns. Your invoice is issued by Paddle, and your purchase is also subject to Paddle's Buyer Terms.

You can cancel at any time from Settings → Subscription. Cancellation stops the next renewal, and you keep access until the end of the period already paid for. If you cancel within 14 days of a payment, you can request a full refund of that payment. See Cancellation & Refunds for details.

You agree not to:

• upload data you have no right to process, or use the Service in breach of data protection, anti-spam or other laws;
• try to access another workspace's data, probe or break our security, or interfere with the Service;
• use the Service to send unsolicited messages or to store malware or unlawful content;
• resell the Service, or copy it to build a competing product;
• use automated means to overload the Service or get around usage limits.

We may suspend accounts that seriously or repeatedly break these rules, and will tell you why.

You own the data you and your team put into Carpuse (“Customer Data”). You give us permission to host, process and display it only to provide and support the Service. We process personal data in Customer Data on your behalf under our Data Processing Agreement, which forms part of these Terms.

We do not sell Customer Data and we do not use it to train AI models. You can ask for an export of your data at any time. How we handle personal data about you as an account holder is described in our Privacy Policy.

The Revenue Assistant suggests actions and answers questions using your workspace data. Suggestions can be wrong, so please review them. The assistant does not change records, create tasks or send messages without a user's approval, and it only uses records the user is allowed to see. You are responsible for the actions you approve.

The Service, its software, design and brand belong to Carpuse. These Terms give you the right to use the Service during your subscription; they don't transfer ownership. If you send us feedback, we may use it without obligation to you.

We work to keep the Service available and secure, but we do not guarantee it will be uninterrupted or error-free. We may carry out maintenance, preferably outside business hours. Support is available by email at hi@carpuse.com.

The Service is provided “as is”. To the extent permitted by law, we disclaim implied warranties of merchantability, fitness for a particular purpose and non-infringement.

To the extent permitted by law, neither party is liable for indirect or consequential losses, or for lost profits, revenue or data, and each party's total liability under these Terms is limited to the amounts you paid for the Service in the 12 months before the claim. These limits do not apply to liability that cannot be limited by law, such as for fraud or intentional misconduct.

You can stop using the Service and close your account at any time. We may end these Terms if you materially breach them and don't fix the breach within 14 days of our notice. After your account closes, you have 30 days to request an export; after that we delete Customer Data as described in the DPA.

These Terms are governed by the laws of the country in which Carpuse is registered, and its courts have exclusive jurisdiction. Nothing in this section limits rights you have under mandatory law.

We may update these Terms. For material changes we will notify workspace admins by email or in the app at least 30 days before they take effect. Continuing to use the Service after that means you accept the new Terms. Questions: hi@carpuse.com.